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For certified courses, how and when is certification processed?
If it’s a certified course you’re looking for, we’ll help you prepare to gain your certification if there is an exam applicable. If you are eligible for certification, we will submit your details to our certification partner within 4 business days from the last day of your course. Once processed, you will receive an email from the certification partner detailing the next steps to gain your certification.
For certified courses, is the cost of certification or the relevant exam included in the course fee?
Yes, for our certified courses the cost of certification or the relevant exam is included in the course fee. Our certification partners may have time frames from the time you receive an email from them that you need to access your certification or attempt the relevant exam within.
What exactly is ‘Online’?
Our Online courses have been designed to create a great online learning environment. Delivered by a live online trainer with real-life experience, you’ll take part in engaging discussions and activities to drive home learning outcomes. We deliver our online courses over Zoom. For corporate private group courses, we can also deliver online over other platforms such as Microsoft Teams or Google Meet.
Do I need to have my camera on when attending online courses?
Yes, we ask that you have your camera on for the duration of the online course. This is to help your facilitator assess your engagement and participation. This is also important for many of our certification partners, who require proof of attendance and participation in order for you to be eligible for certification.
What methods of payment are available for public course registration?
Our website checkout for public course registrations has options for credit card payment on the spot or for an invoice to be generated and sent to you for EFT payment. Please note that invoices have 7-day payment terms and public course registrations are required to be paid before the course commencement unless otherwise agreed on with us.
Can course registrations be made out to my organisation?
Yes, our website checkout allows you to choose the registration and/ or invoice to be made out to your company if you require this. You can also decide to have this made out to another person as the order contact if that’s more suitable for you.