We were already working with agile at a basic level, but we saw value in bringing in someone to build our capability. Elabor8 were leading practitioners and experts in this space which is why we chose them. Elabor8 were able to lead and support us, but their real value lies in the fact that they have given us a solid basis of skills and capability. And while we definitely experienced service improvements, the really pleasing outcome was the difference that it made to the staff. In giving them the space in which to build customer-centric thinking – what that did from a morale and culture perspective – beat any expectations we had. We couldn’t speak more highly about the results, and they’ve given us change that will have a lasting effect.