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Posts Written ByCprime Elabor8

When an organisation makes the decision to go Agile, almost immediately people rush to restructure teams, change people’s job roles and coordinate daily stand-up meetings. However, while these features are important, they should not be the starting point. The first principle of the Agile manifesto is that individuals and interactions are more important than processes and tools. This means the…

Every decision a retailer makes these days, whether it’s about Price, Product, Placement or Promotion revolves around delivering the best possible customer experience to build and retain customer loyalty. The pressure on retailers to deliver these outcomes faster is heightened further by growing competition. In response to mounting pressures, some of Australia’s top retailers have revised their retail strategies to…

“If I had asked people what they wanted, they would have said faster horses.” – Henry Ford.   While the past few years have seen many businesses starting digital transformation projects with the aim of becoming more customer focused, 2018 is stacking up to be about building on this foundation by creating even more personalised customer experiences1. And for that, we…

“Without data, you’re just another person with an opinion.” – W. Edwards Deming We’ve all been there. That meeting, where the big decisions are being made. Someone may have presented a graph or two, but you already know what the outcome will be and what influenced the decision. The person with the loudest voice, the strongest opinion, the best relationships.…