Many businesses use customer-centricity as a defensive strategy. They design and deliver the products they believe are needed to meet customer demand and fend off aggressive market disruptors. Learn strategies and insights you need to remove roadblocks and enhance customer experiences.

The key to sustaining agility in remote teams without losing visibility and control is implementing a framework that elevates the work of teams and inspires a level of trust that gives leaders the confidence to let go. Introducing governance framework patterns can help.